The Leeds Health and Care Partnership is committed to providing the best possible services at all times. We welcome your suggestions and feedback about our services.
When people tell us their stories, it gives us valuable insight into the quality of their care and their opinion of the service.
We collect experiences and work together with patients, carers, the wider public, and local partners to ensure that the services we provide are responsive to what people need.
Patient experience teams in health and care settings ensure that patient feedback is used to drive improvements for our patients. Third-sector organisations also work closely with different communities in Leeds to bring people’s feedback to decision-makers in the city.
There are several ways we collect patient experience information, including through:
- Feedback surveys
- Our comments, concerns, and compliments processes
- Our involvement work
- Media coverage
- ‘Friends and Family Test’
- Online reviews, such as Care Opinion (www.careopinion.org.uk) and the NHS website (www.nhs.uk/nhs-services/services-near-you)
- Social media: Facebook, Twitter. View our social media house rules.
How can I share my views?
If you would like to share feedback, a compliment, or a complaint about our services, we’d love to hear from you.
Primary Care (GPs, dentist, opticians, pharmacy)
If you would like to tell us about a recent visit to your GP, you can complete our ‘experience of my GP practice’ survey here: https://re-url.uk/W6CA (please contact 0113 221 7777 or email [email protected] if you would like a paper copy / alternative format).
To share your views about GP, dentist, optician, or pharmacy, please contact the service directly. Alternatively, you can contact the NHS West Yorkshire Integrated Care Board by emailing [email protected]
ICB in Leeds
To share your views about how we plan and pay for services (commission) please contact the NHS Integrated Care Board in Leeds (ICB in Leeds) using [email protected] or call 0113 221 7777
To share your views about our hospital services (Leeds Teaching Hospitals NHS Trust), please follow the link to the Leeds Teaching Hospitals NHS Trust webpage: https://www.leedsth.nhs.uk/patients-visitors/patient-and-visitor-information/patient-experience/patient-advice-and-liaison-service-pals-and-complaints/
To share your views about our mental health hospital services (Leeds and York Partnership Foundation NHS Trust), please follow the link to the Leeds and York Partnership Foundation NHS Trust webpage: https://www.leedsandyorkpft.nhs.uk/advice-support/complaints-and-comments/
Leeds City Council
To share your views about adult social care services at Leeds City Council, please follow the link to the Leeds City Council webpage: https://www.leeds.gov.uk/Pages/Let-Us-Know-Compliments-Complaints-and-Feedback.aspx
To share your views about community health services (Leeds Community Healthcare NHS Trust), please follow the link to the Leeds Community Healthcare NHS Trust webpage: https://www.leedscommunityhealthcare.nhs.uk/how-do-i/compliments-comments-and-complaints/
If you want independent information and advice about a complaint or service, contact Healthwatch Leeds, please follow the link to the Healthwatch Leeds webpage https://healthwatchleeds.co.uk/get-in-touch/